Q. How do I use Moni Poni?
A. Click on the image to the left to look at the brochure PDF on using Moni Poni.
Q. Can I view the manufacturers website? A. Yes you are welcome to view the manufacturers website.Manufacturers will not answer any questions but will forward any information
request back to
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Q.Do you have a showroom/shop where goods are displayed/demonstrated?
A. No, we are a wholesaler/distributor of goods and do not have the same facilities as a retailer, however feel free to contact us via email to ask for a reseller in your area.
Q.Can I pick up the item?
A. Pick up is usually not available as we are not a retail but wholesale
business. Pickup may be possible under certain conditions, but you need to call
in advance on (1300) 552 885
Q.Guarantee?
A. All goods are covered by Moni Poni Pty Ltd for 7 days after the
receipt/pick up of the item. During this time goods can be sent back and
postage cost will be refunded should there be anything wrong with a unit as
long as usage guidelines as outlined in instructions are followed.
Q.Should the item arrived damaged?
A. Upon payment or invoicing of goods legal ownership is
transferred to the buyer. Moni Poni Pty Ltd will post or ship your goods via
Australia Post or a Courier on your behalf or you can elect to use your own
courier. Should the item arrive in a damaged condition then you must in
the first instance contact the courier used (local courier / Australia Post
etc). Moni Poni Pty Ltd can make a claim on your behalf for your goods but
this can only be done once you have reported the damage.
Q.What happens after 7 days?
A. All new goods have a 30 day manufacturers' warranty and need to be
returned to distributor to claim warranty and get goods repaired or placed,
(more common is that goods are simply replaced).
The return fees after 7 days are at purchasers expense.
Turnaround time is typically 1 - 2 weeks
Q. What about refunds ? Moni Poni Pty Ltd adheres to Consumer Affairs (Vic) and ACCC guidelines relating to the return of goods.
It is important to know your rights and responsibilities when purchasing goods and services as the law does not require traders to make refunds in every case - Choose carefully!
Q.When can I get a refund?
A. You are entitled to a refund when the goods you bought:
had a fault you could not have known about
when you bought them
do not match the description you were shown,
or
are not as described
Q.When am I not entitled to a refund?
A. You may not be entitled to a refund when:
you can't provide proof of purchase (a sales
receipt)
there's nothing wrong with the goods, but you
changed your mind
the goods were bought for someone else who
doesn't want them
the goods were damaged after you bought them,
or
you knew or could reasonably have known about any faults when you bought the goods.
Q.What if the goods are Damaged or Faulty?
A. If you believe the goods are faulty you should stop using them immediately and
return them as soon as possible.
If you intend to return goods please contact
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outlining your reasons for the return.
Returns are back to base and shipping costs are the responsibility of the customer.
All products returned MUST be 100 percent complete and contain ALL original manufacturer boxes and packing materials, all manuals, accessories and any other documentation included with the original shipment.
Q. Can goods be exchanged?
A. Please choose goods carefully and ask as many questions as you need prior to purchasing. A 15% re stocking fee will apply to all goods exchanged (unless faulty in which case there is no re-stocking fee)
Q. Are there any other costs for delivery?
A. YES. All goods are priced excluding delivery by Australia Post or courier. All goods will either be sent via Regular Registered Mail, Express Post or Via Courier. If the method for not specified then this will by the discretion of Moni Poni Pty Ltd. Registered items are sent insured, Express Post items can be claimed to the value of $50. In the past year we have had a 100% delivery rate by Australia Post.
Q. My item arrived damaged / or are not delivered?
A. As above, once goods are paid for or invoiced they are deemed to you legally yours. You may have a courier collect them, or I will post these Australia wide with postage charges
paid by the purchaser. It is HIGHLY recommended that you request insurance is
taken out on YOUR goods, for no liability will be accepted once goods are
posted or picked up via courier.
In the event your item does arrive damaged it must be taken to your local post office with packaging so that an insurance claim can be made.
Q. Can I buy at trade pricing ?
A. As a Moni Poni Reseller, you will be offered Trade pricing. This is only available once registered as a Reseller and a minimum initial order placed and paid for.
Trade price does NOT include postage/courier
Q. How do I order?
A. Simply utilise the Shopping Cart or write an email or call the Moni Poni
Sales Team to make your order. The cart will ask for all your delivery details
etc and will confirm the totals as you proceed through the order process.
You can also download an order form (PDF) from website to complete and fax back on 1300 552 775.
Should you wish to arrange a verbal order, payment can be made direct via credit card over
the phone. Once payment is made and received goods will be posted.
Q. How do I pay?
A.
Preferred payment is
in the form of Direct Deposit or PayPal. Alternatively a Australia Post money
order or via credit card via faxed order or over the phone.
Direct Deposit
Postal Address
Paypal
BSB: 063 148
Acct: 10240606
Name: Moni Poni Pty Ltd
P.O. Box 1118
North Caulfield
Victoria 3161
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